Delete your account

Last updated: 26 October 2026

You can delete your Waylo account and all the data in it yourself in the app, or ask us by email.

Delete in the app

Open Waylo and go to Settings → Information and legal → Account and support → Delete account.
Confirm your password, or sign in with Google again, and type the confirmation code.
You are signed out and the account is marked for deletion.

Delete by email (without the app)

If you cannot open the app, write from the email address you registered with to privacy@heywaylo.com with the subject "Delete my account". We verify that the request comes from the account owner and carry out the deletion within 30 days at the latest.

What is deleted and when

Everything is deleted: the account, name, cars, drives including routes, saved places, purposes, export records and odometer readings.
30-day period: the data stays for 30 days so you can undo the deletion by signing in again. After that an automated job permanently erases it from the database and the sign-in service.
Backups: copies in the provider's database backups are overwritten in its normal backup cycle.
Exports you downloaded: Excel files on your phone or elsewhere remain in your control.
Voluntary support paid through Google Play is not refunded and is managed by Google.